Privacy Policy

Privacy Policy

At Prima Philip, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website, primaphilip.com. By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information from you when you use our website or place an order:

  • Personal Identifiers: Name, email address, billing and shipping addresses, phone number.
  • Payment Details: Payment method information (processed securely via third-party payment gateways; we do not store your full payment details).
  • Account Information: Login credentials and preferences if you create an account.
  • Technical Data: IP address, browser type, device information, location, and usage data collected through cookies and analytics tools.
  • Communication Records: Any communication you have with us, including emails or messages sent to our support team.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders efficiently.
  • Send order confirmations, shipping updates, and support communications.
  • Improve our website functionality, user experience, and product offerings.
  • Respond to inquiries and provide customer support.
  • Send promotional emails or newsletters (you may opt out at any time).
  • Prevent fraud and ensure site security.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: For payment processing, shipping, and marketing services.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of business assets.

All third-party services we use are expected to follow appropriate data protection and confidentiality protocols.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience. These cookies help us understand how visitors use our site, remember your preferences, and provide a smoother user experience. You can manage your cookie settings through your browser preferences.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your account or data by contacting us at teamhelp@primaphilip.com.

6. Security Measures

We implement a range of security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure payment gateways. However, no online platform can guarantee 100% security, so please use caution when sharing sensitive information.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access your personal information.
  • The right to correct inaccurate data.
  • The right to request deletion of your data.
  • The right to opt out of marketing communications.

To exercise any of these rights, please contact us at teamhelp@primaphilip.com.

8. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of our site after changes are made indicates your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

📧 Email: teamhelp@primaphilip.com
🌐 Website: www.primaphilip.com

We are committed to protecting your privacy and providing a safe and secure shopping experience.