Shipping & Return

Shipping & Return

At Prima Philip, we are committed to delivering your orders efficiently and providing a smooth return process should your purchase not meet expectations. This Shipping & Return Policy outlines our practices regarding shipping, delivery timeframes, and returns.

📦 SHIPPING INFORMATION

We ship to most locations worldwide. All orders are processed within 1–3 business days after payment is confirmed. During high-demand seasons or promotional events, processing times may be slightly delayed.

Shipping Methods & Estimated Delivery Times:

  • Standard Shipping (Domestic): 5–8 business days
  • Express Shipping (Domestic): 2–4 business days
  • International Shipping: 7–14 business days depending on destination

Please note: Estimated delivery times are based on location and may be affected by customs processing, weather delays, or other unforeseen events.

Shipping Fees:

  • Orders over $75: Free standard shipping (domestic only)
  • Orders under $75: Shipping cost calculated at checkout
  • Express and international shipping fees vary depending on the carrier and location

You will receive a confirmation email with tracking information once your order has shipped. If you do not receive your tracking details within 3 business days, please reach out to us at teamhelp@primaphilip.com.

🔁 RETURN & EXCHANGE POLICY

We want you to love your purchase! If you’re not completely satisfied, you may request a return or exchange under the guidelines below.

Eligibility for Returns:

  • Items must be returned within 30 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached
  • Sale items, final sale items, and gift cards are non-refundable
  • Returns must include the original receipt or proof of purchase

How to Request a Return:

To initiate a return or exchange, email us at teamhelp@primaphilip.com with your order number and reason for return. Once approved, we will send return instructions and the return address.

Return Shipping:

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect
  • We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns

💳 REFUNDS

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

Exchanges:

If you’d like to exchange an item for a different size or style, please mention this in your return request. We will process the exchange once the original item is returned and inspected.

📩 QUESTIONS?

For any questions regarding shipping, returns, or exchanges, feel free to contact us at teamhelp@primaphilip.com. We’re here to help!